An interesting story appeared over the weekend about a popular NYC restaurant realizing that, although the number of customers they served on a daily basis is about the same today as it was ten years ago, the overall service has significantly slowed. Naturally, this situation has led to poor online reviews so, the restaurant hired a firm to investigate the problem. The analysis of surveillance tapes led to a surprising conclusion. The unexpected culprit behind the slowdown was neither the kitchen staff nor the waiters, but customers taking photos and otherwise playing around with their smartphones.
Pois é. A história toda está aqui.